I just updated to Windows 10 from Windows 7 and it no longer recognizes my WD backup. My WD backup is totally gone.
A
Answer by
Alex Urbach
This happened because the application was released back in 2009, when Windows 10 wasn't even planned for release. Since then, no other version was released and because of that, with the installation of Windows 10, the program's functionality ceased to exist. As a temporary solution, go to Start > Settings > Update and Recovery > Restore > Go back to Windows 7. It will have your system installed normally, and the application will work normally.
Will this work with Windows 8.1? I've got, what I thought was, the most current version on my computer, and it won't launch as it states that it "Isn't compatible with the operating system". What to do?
S
Answer by
Sean Hill
At this moment, you can't do anything since the application was not developed to run on Windows 8.1 It's compatible with Windows XP, Vista and Windows 7. Windows 8.1 is not yet supported. I would like to advise you to skip its installation on your computer. It will not work properly or at all.
I just updated to Windows 10 from Windows 7 and it no longer recognizes my WD backup. My WD backup is totally gone.
This happened because the application was released back in 2009, when Windows 10 wasn't even planned for release. Since then, no other version was released and because of that, with the installation of Windows 10, the program's functionality ceased to exist. As a temporary solution, go to Start > Settings > Update and Recovery > Restore > Go back to Windows 7. It will have your system installed normally, and the application will work normally.
Contact WD to ask when they'll release a new version of the software for Windows 10: http://support.wdc.com/product/download.asp?groupid=111&sid=87&lang=en
Tip: Use the links on the right to access the contact options.
Will this work with Windows 8.1? I've got, what I thought was, the most current version on my computer, and it won't launch as it states that it "Isn't compatible with the operating system". What to do?
At this moment, you can't do anything since the application was not developed to run on Windows 8.1 It's compatible with Windows XP, Vista and Windows 7. Windows 8.1 is not yet supported. I would like to advise you to skip its installation on your computer. It will not work properly or at all.